Update - Current impacts to MYOB and Xero data feed functionality:

MYOB
- Bank feeds delivery now up to date.
- We are working closely with MYOB as they process the files delivered.

We advise against manually uploading any transactions to MYOB to avoid duplications as processing is underway.

Xero
- Statements from August 31 to September 5 are now available in Xero.
Sep 6, 20:40 NZST

Update - Current impacts to MYOB and Xero data feed functionality:

MYOB
- Bank feeds delivery now up to date up to 6/9
- We are working closely with MYOB as they process the files delivered

Xero
- Bank feeds delivery now up to date up to 6/9
- We are working with Xero closely on the timing of when they can process all files that have been sent through (3/9 to 6/9) so bank feeds information can be made available to you

We advise against manually uploading any transactions to Xero or MYOB to avoid duplications as processing is underway.
Sep 6, 17:32 NZST

Update - Current impacts to MYOB and Xero data feed functionality:

MYOB
- Delivered files intended for 3/9, 4/9, 5/9 delivery
- Transactions up to 4/9 should be available on MYOB now.
- We are working with MYOB to investigate inconsistencies on credit card transactions dated 4/9.

Xero
- Delivered files intended for 3/9, 4/9, 5/9 delivery
- We are working with Xero closely on the timing of when this can be processed and made available to you.

We advise against manually uploading any transactions to Xero or MYOB to avoid duplications as processing is underway.
Sep 6, 14:34 NZST

Update - MYOB and Xero data feed functionality impacts:
- Files intended for 3/9 & 4/9 delivery have been sent to Xero.
- Files intended for 3/9 & 4/9 delivery have been sent to MYOB.
- We are working with MYOB to correct some data on files intended for 5/9 delivery
Sep 6, 09:54 NZST

Update - We are experiencing degraded performance in our online channels with the following impacts:
- Impacts to viewing transactions, where some customers may not be able to see some transactions.
- Processing of customer data feeds for Xero and MYOB continues run behind by one or two days.
Sep 5, 22:53 NZST

Update - Our support teams have made progress throughout today regarding the functionality impacts in our BNZ Internet Banking Service.

The following functionality has now been restored:

- Customers are able to generate balance and transaction statements/lists using IB4B's ‘Report’ feature. Internet Banking for Business only.

- Customers are able to do a one-off exports in QIF, OFX, .gifts or CSV formats. Internet Banking and Internet Banking for Business.

- Customers’ transaction history view has been restored for domestic accounts and direct debits, fees, home loan repayments, and interest charges are showing correctly. Internet Banking, Internet Banking for Business, BNZ Mobile and BNZ Business Mobile apps.

The following functionality remains impacted:

- Minor impacts to Credit Cards where some customers may not be able to see some transactions.

- Processing of customer data feeds for Xero and MYOB continues.
Sep 5, 15:56 NZST

Update - We are continuing to work on a fix for this issue.
Sep 5, 13:33 NZST

Update - Customers are able to login and access our BNZ Internet Banking Services again.

The following functions remain impacted:

- Customers are unable to generate balance or transaction statements/lists using IB4B's ‘Report’ feature for Tuesday or Wednesday’s date for all account types except Foreign Currency Accounts. Internet Banking for Business only.

- Customers are unable to do a one-off export of Tuesdays or Wednesdays information in QIF, OFX, .gifts or CSV formats. Internet Banking and Internet Banking for Business.

- Customers’ transaction history view of domestic accounts and credit cards for Tuesday’s and Wednesday’s dates is incomplete. Transactions such as direct debits, fees, home loan repayments, or interest charges that occurred yesterday on customer accounts aren’t showing. Internet Banking, Internet Banking for Business, BNZ Mobile and BNZ Business Mobile apps.

- Customers with linked accounts to Xero or MYOB. No automated updates have been made since Saturday morning.
Sep 5, 08:23 NZST

Update - Customers are unable to login and access the following BNZ Internet Banking Services:

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Sep 5, 08:06 NZST

Update - Transaction history is now available again in Internet Banking, Internet Banking for Business, Mobile Internet Banking, Mobile Business Banking and Client Funds Services.

The following functions remain impacted:

- Customers are unable to generate balance or transaction statements/lists using IB4B's ‘Report’ feature for yesterday’s date for all account types except Foreign Currency Accounts. Internet Banking for Business only.

- Customers are unable to do a one-off export of yesterday’s information in QIF, OFX, .gifts or CSV formats. Internet Banking and Internet Banking for Business.

- Customers’ transaction history view of domestic accounts and credit cards for yesterday’s date is incomplete. Transactions such as direct debits, fees, or interest charges that occurred yesterday on customer accounts aren’t showing. Internet Banking, Internet Banking for Business, BNZ Mobile and BNZ Business Mobile apps.

- Customers with linked accounts to Xero or MYOB. No automated updates have been made since Saturday morning. All channels are affected.

We thank you for your patience and will communicate updates as often as we can.
Sep 4, 23:06 NZST

Update - Transaction history is currently unavailable in Internet Banking, Internet Banking for Business, Mobile Internet Banking, Mobile Business Banking and Client Funds Services.
Sep 4, 22:24 NZST

Update - Our support teams are currently working on restoring full service. For now, the following functions are impacted:

- Customers are unable to generate balance or transaction statements/lists using IB4B's ‘Report’ feature for yesterday’s date for all account types except Foreign Currency Accounts. Internet Banking for Business only.

- Customers are unable to do a one-off export of yesterday’s information in QIF, OFX, .gifts or CSV formats. Internet Banking and Internet Banking for Business.

- Customers’ transaction history view of domestic accounts and credit cards for yesterday’s date is incomplete. Transactions such as direct debits, fees, or interest charges that occurred yesterday on customer accounts aren’t showing. Internet Banking, Internet Banking for Business, BNZ Mobile and BNZ Business Mobile apps.

- Customers with linked accounts to Xero or MYOB. No automated updates have been made since Saturday morning. All channels are affected.

We thank you for your patience and will communicate updates as often as we can.
Sep 4, 18:12 NZST

Update - Customers are unable to login and access the following BNZ Internet Banking Services:

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Sep 4, 17:16 NZST

Update - We are still working on a fix for this issue.
Sep 4, 16:41 NZST

Update - We are continuing to work on a fix for this issue.
Sep 4, 14:00 NZST