BNZ Internet Banking Status

All Systems Operational

About This Site

We continuously monitor the status of BNZ’s services. If there are any interruptions in service or there’s a scheduled maintenance, a note will be posted here.

Internet Banking Operational

Business Banking Operational

BNZ app (iOS & Android) Operational

BNZ Business app (iOS & Android) Operational

Client Fund Services Operational

www.bnz.co.nz Operational

Bankfeeds File Transfer Operational

BNZ Public API status Operational

BankFeeds API Operational

Open Banking Payment Initiation v2.1 API Operational

Open Banking Account Information V2.1 API Operational

Foreign Exchange APIs Operational

Bulk Payment API Operational

Business Operational

Accepting card payments Operational

Settlement Operational

Cardholders Operational

Making card payments Operational

Payments Operational

Domestic payments Operational

International payments Operational

Processing payment files Operational

External payment APIs Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Cards Transaction Processing Outage

Resolved - This incident has been resolved.
Oct 16, 11:05 NZDT

Identified - Unplanned maintenance impacting:

We are currently experiencing issues processing the following transactions.

• BNZ credit cards on BNZ merchants (When credit or tap is initiated)
• BNZ credit cards on non-BNZ ATMs (International only)
• BNZ credit cards on non-BNZ merchants (When credit or tap is initiated)
• Non-BNZ Visa cards on BNZ ATMs (International only)
• Non-BNZ Visa cards on BNZ merchants (When credit or tap is initiated)
Oct 16, 08:40 NZDT

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Online banking outage

Resolved - This incident has been resolved.
Oct 14, 07:52 NZDT

Update - We are experiencing degraded performance in the online banking channels and are continuing to investigate.
Oct 13, 15:00 NZDT

Update - We are continuing to work on a fix for this issue.
Oct 13, 13:15 NZDT

Identified - The issue has been identified and we're working on a fix.
Oct 13, 12:49 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 11:31 NZDT

Investigating - The following online banking channels are unavailable:

- Internet Banking
- Business Banking
- BNZ app (iOS & Android)
- BNZ Business app (iOS & Android)
- Client Funds Service 

The following BNZ Public APIs are impacted:

- All Bankfeeds, Open Banking and FX APIs (new connections/consents only)
- Bulk Payment API processing may be delayed

We’re investigating the issue and will provide an update when we have more information.
Oct 13, 09:24 NZDT

Oct 13, 2024

Oct 12, 2024

Online banking unavailable

Resolved - This incident has been resolved.
Oct 12, 21:00 NZDT

Update - We are continuing to monitor for any further issues.
Oct 12, 19:54 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 18:16 NZDT

Investigating - We are currently investigating this issue.
Oct 12, 15:50 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 15:43 NZDT

Update - We are continuing to investigate this issue.
Oct 12, 15:14 NZDT

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Some customers are unable to access Home Loan and Term Deposit in Mobile and Internet Banking.

Resolved - This incident has been resolved.
Oct 10, 08:43 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 19:43 NZDT

Update - We are continuing to investigate this issue.
Oct 9, 17:38 NZDT

Investigating - We’re investigating the issue and will provide an update when we have more information.
Oct 9, 17:29 NZDT

Oct 9, 2024