BNZ Internet Banking Status

All Systems Operational

About This Site

We continuously monitor the status of BNZ internet banking applications. If there are any interruptions in service or scheduled maintenance, a note will be posted here.

Internet Banking Operational

Internet Banking for Business Operational

Mobile Internet Banking (iOS & Android) Operational

Mobile Business Banking (iOS & Android) Operational

Client Fund Services Operational

Bank Feeds Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 15, 2019

No incidents reported today.

Nov 14, 2019

Bank Feed Status

Resolved - Update:
All files are now processed and are available. Thanks for your patience
Nov 14, 07:19 NZDT

Update - Update:

XERO - Credit card and Foreign Currency files are now available.
MYOB - Credit card files are available

All other files are still processing, ETA is before 8:00AM.
Nov 14, 07:02 NZDT

Identified - Files are starting to process now - will provide updates as files become available. ETA 8:00AM for all files to complete.
Nov 14, 06:30 NZDT

Investigating - All files are running late this morning. Support teams are investigating.
We will provide an update as soon as possible
Nov 14, 06:04 NZDT

BNZ Internet Banking - Under Maintenance

Resolved - Maintenance complete
Nov 14, 01:45 NZDT

Investigating - Service is currently under maintenance expected to return 1:00AM
Nov 14, 00:10 NZDT

Nov 13, 2019

Bank Feed Status

Resolved - All files have been sent successfully.
Nov 13, 08:00 NZDT

Update - File processing is progressing but still not available yet. Support teams are actively working on this. Thank you for your patience.
Nov 13, 07:45 NZDT

Update - We are continuing to work on a fix for this issue.
Nov 13, 06:47 NZDT

Identified - The following file(s) have not been sent today:
- MYOB Balance and Transaction data
- Xero Balance and Transaction data

Support teams are investigating.
Nov 13, 06:45 NZDT

BNZ Internet Banking - Service Degraded

Resolved - This incident has been resolved.
Nov 13, 06:30 NZDT

Identified - The issue has been identified and a fix is being implemented.
Nov 13, 06:18 NZDT

Investigating - Service degraded viewing transaction history at this time. Our technical teams are investigating.
Nov 13, 06:15 NZDT

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Major Outage affecting Internet Banking

Resolved - This incident has been resolved.
Nov 8, 09:49 NZDT

Update - We are continuing to work on this issue.
Nov 8, 08:45 NZDT

Update - Transaction history is now available.
Bank feed files are being processed.
Nov 8, 07:27 NZDT

Update - Transaction history may be unavailable for some people in all Internet Banking applications.
Nov 8, 07:13 NZDT

Identified - Bank feed files have not yet been processed for today.
Nov 8, 06:45 NZDT

Update - We are continuing to monitor for any further issues.
Nov 8, 06:06 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 06:05 NZDT

Update - We are continuing to work on a fix for this issue.
Nov 8, 05:56 NZDT

Identified - Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
Nov 8, 05:40 NZDT

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

Major Outage affecting Internet Banking

Resolved - Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.
Nov 5, 15:00 NZDT

Monitoring - A fix has been implemented and all apps are now available.
Nov 5, 10:15 NZDT

Update - We are continuing to work on a fix for this issue.
Nov 5, 09:49 NZDT

Update - We are continuing to work on a fix for this issue.
Nov 5, 09:10 NZDT

Update - We are continuing to work on a fix for this issue.
Nov 5, 09:00 NZDT

Update - We are continuing to work on a fix for this issue.
Nov 5, 08:57 NZDT

Identified - Investigating:
Customers may be unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
Nov 5, 08:52 NZDT

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.