All Systems Operational

About This Site

We continuously monitor the status of BNZ internet banking applications. If there are any interruptions in service or scheduled maintenance, a note will be posted here.

Internet Banking   Operational
Internet Banking for Business   Operational
Mobile Internet Banking (iOS & Android)   Operational
Mobile Business Banking (iOS & Android)   Operational
Client Fund Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2018

No incidents reported today.

May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Resolved - This incident has been resolved.
May 16, 09:13 NZST
Investigating - Investigating:
Transactions dated 15 May 2018 appear duplicated in the following BNZ Internet Banking Services:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Account Balances are not affected.

Our Support team are investigating this issue. Update to follow.
May 16, 08:09 NZST
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018
Resolved - Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.
May 12, 16:14 NZST
Identified - Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
May 12, 15:33 NZST
Resolved - Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.
May 12, 15:05 NZST
Update - We are continuing to work on a fix for this issue.
May 12, 13:42 NZST
Identified - Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
May 12, 13:42 NZST
May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.