In progress - Some BNZ services are unavailable on Monday 9th December between 12am and 2:30am.
Dec 9, 00:00 NZDT
Scheduled - Some BNZ services will be unavailable on Monday 9th December between 12am and 2:30am.

About This Site

We continuously monitor the status of BNZ internet banking applications. If there are any interruptions in service or scheduled maintenance, a note will be posted here.

Internet Banking Under Maintenance
Internet Banking for Business Under Maintenance
Mobile Internet Banking (iOS & Android) Under Maintenance
Mobile Business Banking (iOS & Android) Under Maintenance
Client Fund Services Under Maintenance
Bank Feeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved - This incident has been resolved.
Dec 3, 15:36 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 13:03 NZDT
Investigating - Some customers are currently experiencing issues in Internet Banking and Mobile Internet Banking.
Our support teams are investigating
Dec 3, 12:33 NZDT
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019
Resolved - Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.
Nov 30, 11:08 NZDT
Investigating - Update:
Customers are unable to login and access the following BNZ Internet Banking Services:

Available:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Unavailable:
- Internet Banking
- Internet Banking for Business
- Client Funds Service

Our Support team continue to investigate this issue.
Nov 30, 10:56 NZDT
Identified - Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
Nov 30, 09:59 NZDT
Monitoring - Full functionality has been restored in Internet Banking and Mobile Internet Banking.

Our support teams will continue to monitor the situation.
Nov 30, 08:57 NZDT
Investigating - Some customers are currently experiencing issues completing Funds Transfers in Internet Banking and Mobile Internet Banking.

Our technical teams are investigating.
Nov 30, 08:27 NZDT
Completed - The scheduled maintenance has been completed.
Nov 30, 06:09 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:00 NZDT
Scheduled - Personalised Account and Payee Images in Internet Banking, Mobile Internet Banking and Mobile Business Banking will be unavailable on Saturday 30th November between 5am and 8am.
Nov 29, 11:25 NZDT
Nov 29, 2019

No incidents reported.

Nov 28, 2019
Resolved - All Xero and MYOB files are now available.
Nov 28, 08:57 NZDT
Monitoring - All Xero files are now available.
MYOB Balance and Transaction data files are still completing.
Nov 28, 08:26 NZDT
Update - Balance and Transaction data files for Xero and MYOB are still processing.
Nov 28, 07:49 NZDT
Identified - The following file(s) have not been sent today:
- MYOB Balance and Transaction data
- Xero Balance and Transaction data

Support teams are investigating.
Nov 28, 07:24 NZDT
Nov 27, 2019
Resolved - All Xero and MYOB files are now available.
Nov 27, 08:49 NZDT
Update - All MYOB files are now available.

Xero Balance and Transaction data files are still completing.
Nov 27, 08:35 NZDT
Update - Balance and Transaction data files for Xero and MYOB are in final stages of processing.
Nov 27, 07:57 NZDT
Update - Balance and Transaction data files for Xero and MYOB are still processing.
Nov 27, 07:14 NZDT
Identified - The following file(s) have not been sent today:
- MYOB Balance and Transaction data
- Xero Balance and Transaction data

Support teams are investigating.
Nov 27, 06:41 NZDT
Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.