All Systems Operational

About This Site

We continuously monitor the status of BNZ internet banking applications. If there are any interruptions in service or scheduled maintenance, a note will be posted here.

Internet Banking Operational
Internet Banking for Business Operational
Mobile Internet Banking (iOS & Android) Operational
Mobile Business Banking (iOS & Android) Operational
Client Fund Services Operational
Bank Feeds Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019
Resolved - Update:
All files are now processed and are available. Thanks for your patience
Nov 14, 07:19 NZDT
Update - Update:

XERO - Credit card and Foreign Currency files are now available.
MYOB - Credit card files are available

All other files are still processing, ETA is before 8:00AM.
Nov 14, 07:02 NZDT
Identified - Files are starting to process now - will provide updates as files become available. ETA 8:00AM for all files to complete.
Nov 14, 06:30 NZDT
Investigating - All files are running late this morning. Support teams are investigating.
We will provide an update as soon as possible
Nov 14, 06:04 NZDT
Resolved - Maintenance complete
Nov 14, 01:45 NZDT
Investigating - Service is currently under maintenance expected to return 1:00AM
Nov 14, 00:10 NZDT
Nov 13, 2019
Resolved - All files have been sent successfully.
Nov 13, 08:00 NZDT
Update - File processing is progressing but still not available yet. Support teams are actively working on this. Thank you for your patience.
Nov 13, 07:45 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 13, 06:47 NZDT
Identified - The following file(s) have not been sent today:
- MYOB Balance and Transaction data
- Xero Balance and Transaction data

Support teams are investigating.
Nov 13, 06:45 NZDT
Resolved - This incident has been resolved.
Nov 13, 06:30 NZDT
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 06:18 NZDT
Investigating - Service degraded viewing transaction history at this time. Our technical teams are investigating.
Nov 13, 06:15 NZDT
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - This incident has been resolved.
Nov 8, 09:49 NZDT
Update - We are continuing to work on this issue.
Nov 8, 08:45 NZDT
Update - Transaction history is now available.
Bank feed files are being processed.
Nov 8, 07:27 NZDT
Update - Transaction history may be unavailable for some people in all Internet Banking applications.
Nov 8, 07:13 NZDT
Identified - Bank feed files have not yet been processed for today.
Nov 8, 06:45 NZDT
Update - We are continuing to monitor for any further issues.
Nov 8, 06:06 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 06:05 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 8, 05:56 NZDT
Identified - Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
Nov 8, 05:40 NZDT
Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019
Resolved - Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.
Nov 5, 15:00 NZDT
Monitoring - A fix has been implemented and all apps are now available.
Nov 5, 10:15 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 5, 09:49 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 5, 09:10 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 5, 09:00 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 5, 08:57 NZDT
Update - We are continuing to work on a fix for this issue.
Nov 5, 08:57 NZDT
Identified - Investigating:
Customers may be unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
Nov 5, 08:52 NZDT
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.