All Systems Operational

About This Site

We continuously monitor the status of BNZ internet banking applications. If there are any interruptions in service or scheduled maintenance, a note will be posted here.

Internet Banking   Operational
Internet Banking for Business   Operational
Mobile Internet Banking (iOS & Android)   Operational
Mobile Business Banking (iOS & Android)   Operational
Client Fund Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 20, 2019

No incidents reported today.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Internet Banking Service Unavailable
Resolved - This incident has been resolved.
Feb 13, 06:31 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 18:42 NZDT
Update - We are continuing to find a solution. We appreciate your patience.
Feb 12, 17:00 NZDT
Update - We are continuing to work on a fix for this issue.
Feb 12, 14:59 NZDT
Update - We are continuing to work on a fix for this issue.
Feb 12, 14:00 NZDT
Update - We are continuing to work on a fix for this issue.
Feb 12, 13:00 NZDT
Identified - Identified:
Some customers are missing transactions from yesterday's transaction history and report.

We're working to resolve this issue as quickly as possible, and apologise for any inconvenience caused.

All other service functions are available in Internet Banking. Update to follow.
Feb 12, 09:50 NZDT
Internet Banking - Transaction History Issue
Resolved - Transaction History Issue in Internet Banking for some customers has been resolved. Apology for any inconvenience caused.
Feb 13, 06:30 NZDT
Identified - Some customers are missing transactions from yesterday's transaction history and report.

We're working to resolve this issue as quickly as possible, and apologise for any inconvenience caused.

All other service functions are available in Internet Banking. Update to follow.
Feb 12, 18:49 NZDT
Feb 12, 2019
Emergency Systems Maintenance.
Completed - The scheduled maintenance not required.
Feb 12, 00:40 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 23:45 NZDT
Scheduled - We’re carrying out an emergency systems maintenance. This means that there will be scheduled outages where services will be unavailable.
Feb 11, 23:06 NZDT
Feb 11, 2019
Major Outage affecting Internet Banking
Resolved - Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.
Feb 11, 07:37 NZDT
Identified - Investigating
Customers are unable to login and access the following BNZ Internet Banking Services:

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
Feb 11, 06:44 NZDT
Scheduled Systems Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 03:49 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 NZDT
Scheduled - We’re carrying out a software upgrade to our systems. This means that there will be scheduled outages where some services will be unavailable.
Feb 8, 10:15 NZDT
Feb 10, 2019
Major Outage affecting Internet Banking
Resolved - Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.
Feb 10, 04:57 NZDT
Update - Customers remain unable to login and access the following BNZ Internet Banking Services:

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support teams are continuing to investigate this issue. Update to follow.
Feb 10, 03:57 NZDT
Identified - Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.
Feb 10, 02:10 NZDT
Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019
Internet Banking - Online Statements Unavailable for some customers
Resolved - All customers are now able to access Online Statements in the following online banking applications:

- Internet Banking
- Internet Banking for Business
- Mobile Internet Banking
- Mobile Banking for Business
Feb 7, 11:21 NZDT
Identified - Some customers are unable to access Online Statements in the following online banking applications:

- Internet Banking
- Internet Banking for Business
- Mobile Internet Banking
- Mobile Banking for Business

Our Support team are investigating this issue. Update to follow.
Feb 7, 10:50 NZDT
Feb 6, 2019

No incidents reported.

← Incident History Powered by Statuspage