Some customers are unable to access Home Loan and Term Deposit in Mobile and Internet Banking.

Incident Report for BNZ Internet Banking

Resolved

This incident has been resolved.

Posted Oct 10, 2024 - 08:43 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 09, 2024 - 19:43 NZDT

Update

We are continuing to investigate this issue.

Posted Oct 09, 2024 - 17:38 NZDT

Investigating

We’re investigating the issue and will provide an update when we have more information.

Posted Oct 09, 2024 - 17:29 NZDT

This incident affected: Internet Banking and BNZ app (iOS & Android).