Online banking outage
Incident
Report for BNZ Internet Banking
Resolved
This incident has been resolved.
Update
We are experiencing degraded performance in the online banking channels and are continuing to investigate.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and we're working on a fix.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
The following online banking channels are unavailable:
- Internet Banking
- Business Banking
- BNZ app (iOS & Android)
- BNZ Business app (iOS & Android)
- Client Funds Service
The following BNZ Public APIs are impacted:
- All Bankfeeds, Open Banking and FX APIs (new connections/consents only)
- Bulk Payment API processing may be delayed
We’re investigating the issue and will provide an update when we have more information.
- Internet Banking
- Business Banking
- BNZ app (iOS & Android)
- BNZ Business app (iOS & Android)
- Client Funds Service
The following BNZ Public APIs are impacted:
- All Bankfeeds, Open Banking and FX APIs (new connections/consents only)
- Bulk Payment API processing may be delayed
We’re investigating the issue and will provide an update when we have more information.
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), Client Fund Services, Bankfeeds File Transfer and BNZ Public API status (BankFeeds API, Open Banking Payment Initiation v2.1 API, Open Banking Account Information V2.1 API, Foreign Exchange APIs, Bulk Payment API).