Customers are not able to access Documents in Online Channels

Incident Report for BNZ Internet Banking

Resolved

This incident has been resolved.
Posted Feb 11, 2026 - 01:54 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 11, 2026 - 01:53 NZDT

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 11, 2026 - 01:43 NZDT

Investigating

We’re investigating the issue and will provide an update when we have more information.
Posted Feb 11, 2026 - 01:09 NZDT
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), and Client Fund Services.