Degraded performance affecting Internet Banking

Incident Report for BNZ Internet Banking

Resolved

All BNZ Internet Banking Services remain stable.

Our Support team will continue to monitor our services.

Posted Jan 25, 2020 - 13:10 NZDT

Monitoring

Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.

Posted Jan 25, 2020 - 12:07 NZDT

Investigating

Update:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team continue to investigate this issue. Update to follow.

Posted Jan 25, 2020 - 10:51 NZDT

Monitoring

Update:
Service has been restored. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor the situation.

Posted Jan 25, 2020 - 09:53 NZDT

Identified

Some customers are unable to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.

Posted Jan 25, 2020 - 09:25 NZDT

This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), and Client Fund Services.