Internet Banking unavailable

Incident Report for BNZ Internet Banking

Resolved

This incident has been resolved.
Posted Dec 11, 2025 - 11:49 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 11, 2025 - 11:48 NZDT

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 11, 2025 - 11:41 NZDT

Investigating

The following online banking channel is unavailable:

- Internet Banking

We’re investigating the issue and will provide an update when we have more information.
Posted Dec 11, 2025 - 11:19 NZDT
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), Client Fund Services and BNZ Public API status (BankFeeds API, Open Banking Payment Initiation API, Open Banking Account Information API, Foreign Exchange APIs, Bulk Payment API).