Major Outage affecting Mobile Banking and Mobile Business Banking

Incident Report for BNZ Internet Banking

Resolved

Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.

Posted Dec 14, 2018 - 11:05 NZDT

Monitoring

Customers are now able to login and access the following BNZ Internet Banking Services.

Available:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Our Support team will continue to monitor this issue. Update to follow.

Posted Dec 14, 2018 - 10:51 NZDT

Identified

Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Our Support team are investigating this issue. Update to follow.

Posted Dec 14, 2018 - 10:34 NZDT

This incident affected: BNZ app (iOS & Android) and BNZ Business app (iOS & Android).