Issue with bank feeds

Incident Report for BNZ Internet Banking

Resolved

Incident has been resolved.
Posted Aug 04, 2025 - 08:59 NZST

Update

Transaction information in MYOB is now available.
Transaction information in Xero feeds from 31/07 are currently delayed and will be made available tomorrow morning (02/08).
Posted Aug 01, 2025 - 14:56 NZST

Update

Customer statements are now available in all online banking channels.
Posted Aug 01, 2025 - 12:08 NZST

Update

Customer statements in personal banking will also be delayed due to this incident and made available this afternoon (01/08).
Posted Aug 01, 2025 - 09:40 NZST

Update

Customer statements in business banking will be delayed due to this incident and made available this afternoon (01/08).
Posted Aug 01, 2025 - 09:36 NZST

Identified

Transaction information in Xero and MYOB feeds from 31/07 are currently delayed.

Transaction information in Xero feeds from 31/07 are currently delayed and will be made available tomorrow morning (02/08).
Transaction information for MYOB will be made available once processing completes today.
Posted Aug 01, 2025 - 09:07 NZST

Investigating

Transaction information in Xero and MYOB feeds from 31/07/2025 is currently delayed.

We’re investigating the issue and will provide an update when we have more information.
Posted Aug 01, 2025 - 08:32 NZST
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), and Bankfeeds File Transfer.