Major Outage affecting Mobile Internet Banking

Incident Report for BNZ Internet Banking

Resolved

Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.

Posted Dec 11, 2018 - 20:08 NZDT

Update

Customers are intermittently unable to login and access the following BNZ Internet Banking Services:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Posted Dec 11, 2018 - 19:50 NZDT

Identified

Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services:

Unavailable:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Our Support team are investigating this issue. Update to follow.

Posted Dec 11, 2018 - 19:34 NZDT

This incident affected: BNZ app (iOS & Android) and BNZ Business app (iOS & Android).