Online banking transaction history from yesterday the 18th of June unavailable
Incident
Report for BNZ Internet Banking
Resolved
We have resolved an issue affecting our external payments API services.
Update
We are continuing to monitor for any further issues.
Update
An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused.
In the meantime, to avoid duplicate transactions, we recommend against importing transactions manually into MYOB and Xero
In the meantime, to avoid duplicate transactions, we recommend against importing transactions manually into MYOB and Xero
Update
We are continuing to monitor for any further issues.
Monitoring
An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused.
Identified
The issue has been identified and a fix is being implemented.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
An issue impacting transaction history has been resolved on Mobile and Internet Banking. Transactions from 18th June are however currently unavailable for MYOB and XERO feeds and this is expected to affect customer reconciliations today. This will be corrected overnight tonight and we would like to apologise for any inconvenience caused.
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), Client Fund Services, www.bnz.co.nz, Bankfeeds File Transfer, BNZ Public API status (BankFeeds API, Open Banking Payment Initiation v2.1 API, Open Banking Account Information V2.1 API, Foreign Exchange APIs, Bulk Payment API), Business (Accepting card payments, Settlement), Payments (Domestic payments, International payments, Processing payment files, External payment APIs), and Cardholders (Making card payments).