Major Outage affecting Internet Banking

Incident Report for BNZ Internet Banking

Resolved

Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.

Posted Nov 05, 2019 - 15:00 NZDT

Monitoring

A fix has been implemented and all apps are now available.

Posted Nov 05, 2019 - 10:15 NZDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2019 - 09:49 NZDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2019 - 09:10 NZDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2019 - 09:00 NZDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2019 - 08:57 NZDT

Update

We are continuing to work on a fix for this issue.

Posted Nov 05, 2019 - 08:57 NZDT

Identified

Investigating:
Customers may be unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.

Posted Nov 05, 2019 - 08:52 NZDT

This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), and BNZ Business app (iOS & Android).