Outage affecting International Payments in Internet Banking

Incident Report for BNZ Internet Banking

Resolved

This incident has been resolved.

Posted Jul 26, 2021 - 09:15 NZST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 21, 2021 - 12:18 NZST

Update

We are continuing to work on a fix for this issue.

Posted Jul 21, 2021 - 10:06 NZST

Update

We are continuing to work on a fix for this issue.

Posted Jul 20, 2021 - 14:29 NZST

Update

We are continuing to work on a fix for this issue.

Posted Jul 20, 2021 - 12:57 NZST

Identified

Investigating:
Customers are unable to make International Payments using the following BNZ Internet Banking Services.

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Our Support team are investigating this issue. Update to follow.

Posted Jul 20, 2021 - 12:57 NZST

This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), and BNZ Business app (iOS & Android).