BNZ Internet Banking - Service Degraded

Incident Report for BNZ Internet Banking

Resolved

Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:

- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team will continue to monitor our services.

Posted Nov 30, 2019 - 11:08 NZDT

Investigating

Update:
Customers are unable to login and access the following BNZ Internet Banking Services:

Available:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)

Unavailable:
- Internet Banking
- Internet Banking for Business
- Client Funds Service

Our Support team continue to investigate this issue.

Posted Nov 30, 2019 - 10:56 NZDT

Identified

Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.

Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service

Our Support team are investigating this issue. Update to follow.

Posted Nov 30, 2019 - 09:59 NZDT

Monitoring

Full functionality has been restored in Internet Banking and Mobile Internet Banking.

Our support teams will continue to monitor the situation.

Posted Nov 30, 2019 - 08:57 NZDT

Investigating

Some customers are currently experiencing issues completing Funds Transfers in Internet Banking and Mobile Internet Banking.

Our technical teams are investigating.

Posted Nov 30, 2019 - 08:27 NZDT

This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), and Client Fund Services.