BNZ Internet Banking - Service Degraded
Incident
Report for BNZ Internet Banking
Resolved
Service Restored:
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Our Support team will continue to monitor our services.
All service has been restored to Internet Banking. Customers are able to login and access the following BNZ Internet Banking Services:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Our Support team will continue to monitor our services.
Investigating
Update:
Customers are unable to login and access the following BNZ Internet Banking Services:
Available:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
Unavailable:
- Internet Banking
- Internet Banking for Business
- Client Funds Service
Our Support team continue to investigate this issue.
Customers are unable to login and access the following BNZ Internet Banking Services:
Available:
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
Unavailable:
- Internet Banking
- Internet Banking for Business
- Client Funds Service
Our Support team continue to investigate this issue.
Identified
Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.
Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Our Support team are investigating this issue. Update to follow.
Customers are unable to login and access the following BNZ Internet Banking Services.
Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Our Support team are investigating this issue. Update to follow.
Monitoring
Full functionality has been restored in Internet Banking and Mobile Internet Banking.
Our support teams will continue to monitor the situation.
Our support teams will continue to monitor the situation.
Investigating
Some customers are currently experiencing issues completing Funds Transfers in Internet Banking and Mobile Internet Banking.
Our technical teams are investigating.
Our technical teams are investigating.
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), and Client Fund Services.