Customers are not able to view Documents in the Online Channels

Incident Report for BNZ Internet Banking

Resolved

This incident has been resolved.
Posted Mar 02, 2026 - 09:49 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 02, 2026 - 09:39 NZDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 02, 2026 - 09:38 NZDT

Investigating

We are currently investigating this issue.
Posted Mar 02, 2026 - 09:24 NZDT
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), and Client Fund Services.