Major Outage affecting Internet Banking
Incident
Report for BNZ Internet Banking
Resolved
This incident has been resolved.
Update
We are continuing to work on this issue.
Update
Transaction history is now available.
Bank feed files are being processed.
Bank feed files are being processed.
Update
Transaction history may be unavailable for some people in all Internet Banking applications.
Identified
Bank feed files have not yet been processed for today.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
Investigating:
Customers are unable to login and access the following BNZ Internet Banking Services.
Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Our Support team are investigating this issue. Update to follow.
Customers are unable to login and access the following BNZ Internet Banking Services.
Unavailable:
- Internet Banking for Business
- Internet Banking
- Mobile Banking (iOS & Android)
- Mobile Business Banking (iOS & Android)
- Client Funds Service
Our Support team are investigating this issue. Update to follow.
This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), Client Fund Services, and Bank Feeds.